- WARRANTY Warranty and Warranty Period
NT Sensors guarantees that its Products comply with the specifications in its offers for a period of two (2) year from the date of delivery, invoice document, or shipping document giving evidence (“the Warranty Period”), provided that they are handled, shipped, stored, operated, used and maintained according to the instructions in NT Sensors User´s Guides. Therefore, NT Sensors assumes liability only for non-conformities caused by actions or negligence attributable to NT Sensors before the Products were delivered to the first carrier.
Customer/OEM Customer shall check deliveries immediately after reception at destination and shall inform NT Sensors in writing within seven (7) days about any apparent non-conformity. After such term, Customer/OEM Customer shall not be entitled to bring any claim regarding quantitative shortcomings or apparent non-conformities which should have been noticed during unboxing/unpacking, and NT Sensors shall not be obliged to accept return of such Products. Claims for hidden defects or qualitative non-conformities must reach NT Sensors in writing within thirty (30) days after Customer/OEM Customer learned of the non-conformity, and in any event, within the Warranty Period.
The following procedure shall apply to any non-conformity notified to NT Sensors within the Warranty Period: Customer/OEM Customer shall report any alleged non-conformity to NT Sensors´s After Sales Service written by e-mail at firstname.lastname@example.org, including a detailed list of all alleged non-conformities;
NT Sensors shall count on five (5) banking days to reply, either by admitting the claim, or by rejecting it;
If the claim is admitted, NT Sensors shall notify its acceptance to Customer/OEM Customer and shall choose, at its discretion, either to replace or amend the non-conforming Product at no additional cost to Customer/OEM Customer. The Warranty Period of any replacing Product shall be the same remaining for the replaced Product;
Lack of answer by NT Sensors within the term expressed above shall be deemed as a rejection of Customer/OEM Customer´s claim. Any cost resulting from analysis or essays to ascertain if non-conformity exists, shall be paid by NT Sensors should the result show Product non-conformity and by Customer/OEM Customer in case they are conforming;
Replacement Products may be either new or equivalent in performance to new. NT Sensors does not warrant: (i) that the components in any replacement Product come from the same supplier or are exactly the same as in the replaced Product; nor (ii) that the operation of Products will be uninterrupted or error free. Products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Shipping and examination costs under the Warranty
Repair service can be obtained by sending the non-conforming Product to NT Sensors (shipping costs pre-paid), only after a Return Merchandise Authorization (RMA) number is obtained from NT Sensors´s After Sales Service, according to the instructions received from our Customer Service Department. Some of our Products are protected with a safety seal and by removing this seal, Customer/OEM Customer shall be waiving this Warranty. If the Product is found upon examination by NT Sensors to be defective, NT Sensors shall bear shipping costs incurred in returning the Product to Customer/OEM Customer, as well as all costs involved in NT Sensors’s examination of the Product. If the Product is found upon examination by NT Sensors to be conforming, Customer/OEM Customer shall bear shipping costs incurred in returning the Product. NT Sensors may, at its discretion, demand the Product claimed to be non-conforming to be inspected or tested by an independent third party acceptable to NT Sensors.
Scope of the Warranty
The scope of this Warranty is limited to hardware components in the main board, sensor board and sensor holders, manufactured by NT Sensors.
Consumable parts Warranty
The Products that are considered Consumable ( sensors, electrodes, standards) are not included in the general warranty. NT Sensors warranties for consumable a 3 month from the date of delivery, invoice document, or shipping document giving evidence.
The Consumable warranty covers any manufacturing defect.
It must be note than the lifespan of the Consumable Products could be less than this warranty period due to the use, the sample type/matrix, or the storage conditions.
NT Sensors will replace without additional cost the Consumable part which, after being revised have been considered as “defect from origin”.
Consumable Warranty limitations The warranty of the sensors does not cover the defects caused by: -inadequate use,
-the usual aging of the sensor,
-the logic premature aging caused by certain samples,
-the damaged caused by accident.
This Warranty does not apply to non-conformities resulting from:
Hardware. Any hardware component manufactured by third parties, either integrated in the Products or sold together with the Products as a kit, and namely, but not limited to:
- Any external component which get deteriorated through normal wear and tear, such as sensor probes, cables, connectors, etc;
- Any perishable component, such as calibrated ion sensors, which lose a small percentage of its original calibration monthly.
Sensors. This product is not covered by warranty because it is a consumable item. NT Sensors SL shall not be liable for any damages resulting from any malfunctions of the product, any erasusre of data or any uses of the product.
Software. NT Sensors hereby waives any warranty concerning software developed. Access to such software or services is solely provided to facilitate operation of the Products by Customer/OEM Customer and to these effects, Customer/OEM Customer must check and accept the terms and conditions of use by each supplier or partner. Software adapted or developed by NT Sensors for its Products is offered “as is” without any express or implied warranty. NT Sensors hereby advices Customer/OEM Customer to avoid using this software for medical and health applications and, in general, in any critical system on which human lives or public health may depend (nuclear power plants, reservoir lock gates, security systems, etc.)
Installation, maintenance, calibration and use. NT Sensors hereby waives any Warranty concerning non-conformities arising from:
- Improper storage;
- Bad/lack of maintenance: User´s Handbooks contain guidance on periodical maintenance (cleaning sensors with water, dry storage etc.). Liability should be claimed from the company carrying out maintenance, or directly from end-user if there is no such maintenance service;